Terms & Conditions

ORIRI and related services are made available to you in accordance with the following Terms and Conditions, and any other rules posted on our website (collectively, the “T&C”). Please read the T&C carefully before placing any orders on www.oriri.com.au. We recommend you should keep a copy of the T&C for future reference.

We wish to draw your attention to our policies relating to the terms of purchase within the T&C and our Privacy Policy. If you are under 16 you must let your parent or guardian know about ORIRI’s Privacy Policy before you register to use this website or any of this website’s services. We reserve the right to only accept orders from those over 18 however.

We may modify the T&C from time to time. Please check back often. If you do not agree to any change to the T&C then you must immediately stop using the website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

REGISTRATION

To use some of the services or features made available to you on this website you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail hello@oriri.com.au. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify ORIRI immediately of any breach of security or unauthorized use of your account.

Please refer to our Privacy Policy for information about how we use your data.

ELIGIBILITY TO PURCHASE

In order to make purchases on our website you will be required to provide your personal details. In particular, you must provide your real name, phone number, postal address, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The ORIRI website is available only to individuals and others who meet our terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to ORIRI, whose applications are acceptable to ORIRI and who have authorised ORIRI to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. ORIRI reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where ORIRI feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

ORIRI offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our designer suppliers.

If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 48 hours of the product becoming available on the website. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.

PRICING POLICY

Prices shown on the ORIRI website are in AUD and are inclusive of GST at the applicable rate unless you have selected an alternative country where GST is not chargeable.

Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

Import duty or tax costs will be invoiced to you directly.  We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and ORIRI will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Australia and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the website whether or not that merchandise has been sold, removing, screening or editing any materials or content on the website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PAYMENT

Payment can be made by Visa, Visa Debit, MasterCard, and any other methods which may be clearly advertised on the website from time to time. Payment will be debited and cleared from your account upon dispatch of your order by ORIRI. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorise payment to ORIRI, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our website secure. All credit/debit card transactions on this site are processed using Westpac Banking Corporation Payway, a secure online payment gateway through Westpac Banking Corporation. We do not store your credit card details.

To help ensure that your shopping experience is safe, simple, and secure, ORIRI uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

GIFT CARDS

ORIRI Printed and Virtual Gift Cards are sold subject to the following terms and conditions:

  1. Gift Cards are valid for 12 months from date of purchase.
  2. Gift Cards can be redeemed against all products on oriri.com.au website
  3. Gift Cards are non transferable and may not be returned or redeemed for cash.
  4. If your order total is less than the value of the Gift Card, the remaining balance will be credited to you in a voucher and will be redeemed against subsequent orders.
  5. If your order exceeds the value of the Gift Card, the remaining balance must be paid by credit or debit card, unless you have an existing store credit voucher in which case the store credit gift voucher will be redeemed for the remaining balance of your order. If the remaining balance exceeds the value of your store credit as well, you must pay the remaining balance by credit card.
  6. If you return products you have purchased using a Gift Card, the remaining balance will be credited to you in a voucher as store credit and will be redeemed against subsequent orders.
  7. Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
  8. ORIRI is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
  9. ORIRI is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
  10. ORIRI reserves the right to cancel a Gift Card if we deem such action necessary.
  11. Promotion codes cannot be applied to the purchase of Gift Cards.
  12. GST and shipping is applicable on any products purchased with a ORIRI Gift Card.
  13. Shipping is applicable on Printed Gift Cards.

INSURANCE AND DELIVERY

ORIRI insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by ORIRI, and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 48 hours.  Estimated delivery times are to be used as a guide only and commence from the date of dispatch. ORIRI are not responsible for any delays caused by destination customs clearance processes.

RETURNS AND EXCHANGES

Please refer to our Returns & Exchanges policy for further information.

Faulty Goods

See explanation in Returns & Exchanges policy for further information.

Colours

We have made every effort to display as accurately as possible the colors of our products that appear on ORIRI. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

THIRD PARTY SITES

We may include hyperlinks on this website to other websites or resources operated by parties other than ORIRI, including advertisers. ORIRI has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

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